FAQs

FAQs

Are you insured?

Yes, we are fully insured with Public Liability and Employers Liability Insurance.

Do I have to be present whilst my home is being cleaned?

It is entirely up to you. We are trusted with many clients’ keys and guarantee that they are in safe hands. If you prefer for us to let ourselves in and clean we can or you can be present, that is not a problem.

Who provides equipment and materials?

We use our own materials and equipment and try where possible to use eco-friendly products. We bring our own vacuum cleaners, mops, cloths etc. So you do not need to worry. If you have a certain product that you would prefer us to use, or for specialist cleaning, then we can do that too.

Will I get the same cleaner each time?

Yes, your cleaners will be assigned to your home. There may be instances where holiday or sickness cover is needed but you will be informed of those occasions.

What are your payment terms?

We accept cash or bank transfer for our regular customers. For one-off cleans the payment must be made in cash on completion of the job or by bank transfer prior to the job starting.

Do you move furniture or bulky items?

Our staff cannot be asked to move any bulky furniture which exceeds the weight limit of 15kg. This is to ensure the safety of our staff and also of our customer’s belongings. Every effort will be made to clean areas with reasonable access.

What is your cancellation policy?

Should you cancel your appointment without a minimum of 24 hours’ notice then we reserve the right to charge a cancellation fee.

In the event of our staff being locked out and unable to gain access they are required to wait 30 minutes from the arranged booking time before leaving. If our staff are required to wait any longer then extra charges may apply.